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ResTech Helpdesk


Stevenson C Tower, First Floor


Thanksgiving Break Hours

Closed from Wednesday, November 25 at 5 p.m. until Monday, November 30 at 8 a.m.

Finals Week Hours

Open regular hours through Friday, December 11.

Winter Break Hours

Open 8 a.m. - 12 p.m. and 1 p.m. - 4:30 p.m. Monday - Friday on the following dates only:

  • Monday, December 14 - Friday, December 18
  • Monday December 21 - Wednesday December 23 (university closure begins Thursday Dec 24)
  • Monday, January 4 - Friday, January 15

Closed January 16 - 18. Helpdesk will reopen for regular hours Tuesday, January 19.

Regular Hours

Mon. – Thurs. 8 a.m. – 10 p.m.
Friday 8 a.m. – 5 p.m.
Saturday Closed
Sunday 4 p.m. – 10 p.m.

Having issues with your computer or mobile device? The ResTech Helpdesk assists students living in the residence halls and Northern View Community with a variety of issues and provides helpful information for using technology on campus. Visit the ResTech Helpdesk for the following services:

  • Support for PCs, mobile devices, digital media players, consoles and PC gaming
  • Malware and virus removal
  • NIU Wireless support
  • Broadband / Ethernet (wired) connection support
  • Cable TV support

Are your devices ready for NIU?

To ensure that you'll have the best experience possible, we expect you to prepare your personal devices prior to arriving on campus.

  • Make sure your operating system is configured for automatic updates.
  • Install antivirus software and make sure it's configured for automatic updates. You should only have one antivirus product on your computer at a time.
  • To use the wired connection in your room, you will need to purchase your own Ethernet cable. You can use an unmanaged hub or switch to connect more than one network device to a jack.
  • To use NIU Wireless, your devices must support WPA Enterprise and PEAP/EAP-MSCHAPv2 authentication. Learn more about internet options available in the residence halls.

We're here to help! If you have any questions about getting your device ready for NIU, contact the ResTech Helpdesk.

More Information

Housing & Dining
101 Neptune East
Northern Illinois University
DeKalb, IL 60115
Phone: (815) 753-1525

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