Server Support Options

Services include:

Scheduled Backups/Restores (see Option 2 for details)
Installation of OS
OS updates and upgrades
Monitoring
Security patches and fixes
Virus Protection
Audit of running services
Aid in purchasing process for departmental servers
Troubleshooting server hardware
Maintain stock of common spare parts for Compaq ProLiant series servers
Hardware replacements for parts under warranty or under a 3rd party service contract
Labor for above services

The purpose of this agreement to provide a means for data disaster recovery.

Services include:

Work with user department to determine backup and scheduling needs.
Provide installation of backup software and upgrades as required.
Full backups (backs up all files, regardless of whether or not they have changed) will be processed monthly.
Level 5 backups (backs up only those files that have changed since the last full backup) will be processed two weeks after the monthly backup.
Incremental backups (backs up files that have changed since the last backup), will be processed daily when the level 5 and full backups are not scheduled.
Data storage limited to 100 GB is included without additional charge.
Routine restore requests are limited to ten per month and will be processed no later than the next business day. Emergency response will be handled on a case by case basis.
This service is limited to computers running server software.
Full and level 5 backups will be cloned and stored offsite.
All backups are retained for two months.

NOTE: A file will not back up if it is in use when the backup is running.

Services include:

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