If you have a performance-related complaint about a DRC staff member, first discuss the problem with the staff member. If the complaint is unresolved, then speak with that person’s supervisor.
If you would like to appeal a disability-related decision made by a DRC staff member, discuss it with the staff member. If that does not resolve the issue, the matter should be brought to the Director of DRC in writing. The Director will investigate the issue and respond to the student within 10 class days. If this does not resolve the disability-related issue, the student may appeal to the Associate Vice-President, Student Affairs (Section 504 Compliance Officer). The appeal should include a written statement regarding the nature of the complaint, results of the previous appeal and requested resolution. This appeal will be investigated and a decision will be rendered within 10 class days of the request. This will be a final decision.
If you have a disability-related grievance/concern about a department, faculty or staff member at the University, contact your DRC coordinator. Most situations are resolved through this informal process. If necessary, you may file a written grievance with the chair or director of the department involved, stating the concern, the steps already taken to resolve the issue, the results of those steps, and the requested resolution to the problem. The chair/head of the department should respond to this complaint in a timely manner. If you are not satisfied with the resolution, an appeal should be made to the appropriate Dean and then, if necessary, to the Vice-Provost. This will be a final decision.
Northern Illinois University has a “Non-discrimination /Harassment Policy and Complaint Procedure.” A student may use this process for any complaints involving a claim of discrimination on the basis of race, color, religion, national origin, citizenship, intending citizenship, sex, sexual orientation, age (over 40 years), disability, Vietnam-era veteran status, or special disabled veteran status. Contact Affirmative Action and Diversity Resources to initiate this process. A copy of the policy and process is at Non-Discrimination / Harassment Policy and Complaint Procedures for Employees and Students (pdf).