About Us

Caroline Kosmel

Caroline KosmelCaroline Kosmel is a Credentials Specialist and Administrative Assistant who helps present and future teachers and administrators with the development and disbursement of credential files, a crucial element for employment in the field of education. With over twenty years of customer service experience (both in a support and supervisory role) within the university and private sector, she has been instrumental in bringing about change in the process so credential files are now processed electronically. In light of the changes to the process, Caroline now applies her problem-solving, communication, and attention to detail skills to help clients manage their own career materials. Recently, Ms. Kosmel’s expertise in customer service has been expanded to facilitate the behind-the-scenes activities of the counseling team as they continue to provide outstanding assistance to the students at NIU.